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Video Guides

Simple video guides for managing your Account

Managing your account is designed to be straightforward and flexible. The guides below cover the most common actions, including accessing your account, updating subscription preferences, and managing payment and delivery details.

Managing your account is designed to be straightforward and flexible. The guides below cover the most common actions, including accessing your account, updating subscription preferences, and managing payment and delivery details.

How to Pause Your Subscription?

  1. Log in to your account and select Manage Subscription from the top-right corner.
  2. Select the subscription you want to pause.
  3. Click Pause Subscription in the top-right corner.
  4. In the pop-up window, click Pause Subscription again to confirm.

Your subscription is now paused.

How to Cancel Your Subscription?

  1. Log in to your account and select Manage Subscription from the top-right corner.
  2. Select the subscription you want to cancel.
  3. Click Cancel Subscription in the top-right corner.
  4. In the pop-up window, you can provide your feedback or click Cancel Subscription to continue.

Your subscription is now cancelled.

How to Update Your Payment Method?

  1. Log in to your account and select Manage Subscription from the top-right corner.
  2. Select the subscription you want to update.
  3. At the bottom, click the Edit icon next to Payment Details.
  4. Click Update Payment Method in the top-right corner.
  5. In the pop-up window, click Send Email.
  6. You’ll receive an email with instructions to update your payment information.

Follow the instructions in the email to update your payment method.

How to Add Product to Subscription?

    1. Log in to your account and select Manage Subscription from the top-right corner.
    2. Select the subscription you want to update.
    3. Click Add Product.
    4. Choose the product you want to add and click Add Product.
    5. In the pop-up window, select your preferred quantity.
    6. Click Add Product again to confirm.

    The product is now added to your subscription.

How to Change Your Order Date?

    1. Log in to your account and select Manage Subscription from the top-right corner.
    2. Select the subscription you want to update.
    3. Under Upcoming Renewals, click Reschedule.
    4. Select your preferred order date.
    5. Choose whether to reschedule this order only or all upcoming orders.
    6. Click Update to confirm.

    You can also use the Scheduled tab to reschedule or skip individual upcoming orders

How to Change Your Order Frequency?

  1. Log in to your account and select Manage Subscription from the top-right corner.
  2. Select the subscription you want to update.
  3. Click the Edit icon next to Order Frequency.
  4. In the pop-up window, click the arrow and select your preferred order frequency.
  5. Click Update to confirm.

Your order frequency is now updated.

Need Assistance?

If you require any support or prefer assistance with managing your subscription, the bioQuad team is available to help.

Please contact us at service@bioquad.com and a member of our team will assist you promptly.

If you require any support or prefer assistance with managing your subscription, the bioQuad team is available to help.

Please contact us at service@bioquad.com and a member of our team will assist you promptly.

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*These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.
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