Privacy Policy

bioQuad, LLC. (hereafter “the Company”) respects your privacy. This privacy policy discloses how we collect, protect, use and share information gathered about you on this website.

INFORMATION YOU PROVIDE

From time to time we may request that you provide us with certain personal identifying information (such as your name, email address, etc.) in connection with the services offered on our site, including shipping product, sending newsletters or promotions, and providing you with email updates about our products. We do not collect any personal identifying information about you except when you specifically and knowingly provide such information.

You can opt out of future communications from us at any time by emailing us at newsletter@bio-quad.com. Sometimes we hire companies to help us deliver products or services, including our online credit card ordering processing vendor. In those instances, we need to share your information with them. These companies are allowed to use the information only to deliver the product or service.

COOKIES

Like most sites, the Website may use cookies. Cookies are data files stored on your computer that identify you as a unique user. Cookies enable us to track user trends, preferences and patterns to better understand our user base and to improve the quality of our service. Most browsers permit users to refuse cookies or to be notified before a cookie is accepted.

LINKS TO OTHER SITES

The Website may contain links to other sites. These sites may send their own cookies to users, collect data, or solicit personal information. Since the Company does not control these sites, the Company is not responsible or liable for the privacy practices or content of such sites.

SECURITY OF INFORMATION

The importance of security for all personally identifiable information associated with our Guests is of utmost concern to us. The Company takes technical, contractual, administrative and physical security steps to protect all visitors' information. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it. There are some things that you can do to help protect the security of your information as well. For instance, never give out your password, since this is what is used to access all of your account information. Also remember to sign out of your account and close your browser window when you finish surfing the web, so that other people using the same computer won't have access to your information.

CONSENT AND CHANGES TO THE PRIVACY POLICY

Your access and usage of our sites indicates your consent to the collection and use of your information as outlined in this privacy policy. The Company may decide to change this privacy policy from time to time. When we do, we will post the changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.

FOR QUESTIONS AND ADDITIONAL INFORMATION

Feel free to contact us any time with any questions you may have regarding our privacy policy. You can find our contact information under the contact us tab.

This bioQuad Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase through it. By accessing our website or providing personal information, you confirm that you have reviewed, understood, and agreed to the terms outlined below.

Information We Collect

When you visit our website or place an order, we may collect certain personal information, including but not limited to:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely through third-party payment providers)
Order history and transaction details
IP address, browser type, and device information

We may also collect information automatically through cookies and similar technologies to improve website functionality and user experience.

How We Use Your Information

We use your information to:

Process and fulfill orders
Manage subscriptions and recurring purchases
Communicate with you about orders, shipping, and customer service inquiries
Improve our website, products, and services
Detect and prevent fraud or unauthorized activity
Comply with legal and regulatory obligations

We do not sell your personal information.

Payment Information

Payment information is collected and processed securely by third-party payment processors. We do not store or have direct access to full payment card details. Use of payment information is governed by the privacy policies of the respective payment providers.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website performance, analyze traffic, and personalize content. You may control or disable cookies through your browser settings, although some website features may not function properly as a result.

Information Sharing and Disclosure

We may share your personal information with trusted third parties only as necessary to operate our business, including:

Payment processors
Shipping and fulfillment providers
Website hosting and analytics providers
Customer support and communication tools

We may also disclose information if required by law, legal process, or to protect the rights, safety, or property of bioQuad, our customers, or others.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no method of transmission or storage is completely secure, we take appropriate measures to reduce the risk of unauthorized access, disclosure, or misuse.

Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

Access personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information, subject to legal and operational requirements

Requests may be submitted to service@bioquad.com. We may need to verify your identity before processing requests.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external sites. Accessing third-party websites is at your own risk.

Children’s Privacy

Our website is not intended for individuals under the age of eighteen. We do not knowingly collect personal information from minors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a revised version on our website. Continued use of the website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: service@bioquad.com or 1 (855) 524-6737.

For Representatives:

For Resellers: