How much is shipping?

We offer a flat rate shipping and handling fee (S&H fee) of $3.99 to deliver any order within the 48 contiguous U.S. States. This S&H fee is fixed irrespective of order size (i.e. whether you order one box or ten boxes, the S&H fee is the same). Orders being shipped to non-contiguous U.S. States (for example Alaska and Hawaii) will have a calculated S&H fee. Note that the flat rate or calculated S&H fee is per order being delivered to a single address.

When will my order ship?

When you order by the cutoff time Monday through Friday (excluding major holidays), most orders will ship that same day and you will receive it in 7 to 10 business days depending on your location. Shipping times will vary to Alaska and Hawaii. Some circumstances may result in delayed shipping or delivery:

- Credit card payment issue
- Incorrect shipping addresses
- Orders held because items are out of stock
- Carrier circumstances (severe weather, etc.)

Do you ship on weekends?

At this time, we do not ship on weekends. All shipping estimates refer to business days.

When will my order be processed?

Orders only process on weekdays, excluding major holidays. Orders placed on weekends should process within 48 hours of the first weekday following the weekend or holiday. You will always receive an email confirmation as soon as your order processes and is being prepared to ship.

What if I didn’t receive my order confirmation?

If you did not receive your order confirmation minutes after your order was placed, check the Spam Folder. If your email is in the Spam Folder be sure to mark "Not Spam" to receive future emails. If you do not receive your email in your Inbox or Spam folders please call 855-524-6737 or email service@bioquad.com.

How can I track my order?

Once your order ships from our warehouse, we will email you with a shipping confirmation and tracking number link which you can follow.

What if my order came damaged or is missing?

We take immense pride in making sure your order ships as securely as possible. However, if your product does arrive damaged, please let us know within 14 days of delivery by emailing our Customer Service Team at service@bioquad.com, please include photos. Missing items must be reported to our Customer Service Team within 14 days of delivery (and missing orders must be reported within 21 days of the date the order shipped.

Do you ship internationally?

We do not currently ship internationally, but we’re expanding! Email our Customer Service Team, service@bioquad.com, and let them know to which country you’d like to see bioQuad ship and we’ll let you know when shipping to your country is available.

What payment forms do you accept?

We accept the following methods of payment, Visa, Mastercard and American Express. Items are charged to your credit card when they ordered. Your purchase will show up on your statement as "bioQuad". You can safely send us your credit card number via our secure server, which uses encryption to protect your personal information. Our safe and easy ordering system ensures your security.

Do you charge sales tax?

Sales tax is charged only on orders sent within California. There will be no taxes charged to orders shipped outside of California and within the USA. The final confirmation page displayed when you order shows the sales tax we will charge on your order.

Does bioQuad have a return policy?

Of course! You will receive a full refund when you send back the unopened product within 30 days of receiving it. A credit will be issued to your original form of payment after the product has been received and processed. If the product has been opened, you will receive store credit when you send back the opened product within 30 days of receiving it. Please note that we do not refund shipping costs unless we have sent you the wrong product, and that we do not issue refunds or store credit past 30 days.

To process a return, please send an email with your name, order number, and reason for return to service@bioquad.com or contact our Customer Service Team at 1 (855) 524-6737.

Returned Products should be sent our facility at the following address: