Shipping Policy

bioQuad, LLC. (hereafter “the Company”) respects your privacy. This privacy policy discloses how we collect, protect, use and share information gathered about you on this website.

INFORMATION YOU PROVIDE

From time to time we may request that you provide us with certain personal identifying information (such as your name, email address, etc.) in connection with the services offered on our site, including shipping product, sending newsletters or promotions, and providing you with email updates about our products. We do not collect any personal identifying information about you except when you specifically and knowingly provide such information.

You can opt out of future communications from us at any time by emailing us at newsletter@bio-quad.com. Sometimes we hire companies to help us deliver products or services, including our online credit card ordering processing vendor. In those instances, we need to share your information with them. These companies are allowed to use the information only to deliver the product or service.

COOKIES

Like most sites, the Website may use cookies. Cookies are data files stored on your computer that identify you as a unique user. Cookies enable us to track user trends, preferences and patterns to better understand our user base and to improve the quality of our service. Most browsers permit users to refuse cookies or to be notified before a cookie is accepted.

LINKS TO OTHER SITES

The Website may contain links to other sites. These sites may send their own cookies to users, collect data, or solicit personal information. Since the Company does not control these sites, the Company is not responsible or liable for the privacy practices or content of such sites.

SECURITY OF INFORMATION

The importance of security for all personally identifiable information associated with our Guests is of utmost concern to us. The Company takes technical, contractual, administrative and physical security steps to protect all visitors' information. When you provide credit card information, we use secure socket layer (SSL) encryption to protect it. There are some things that you can do to help protect the security of your information as well. For instance, never give out your password, since this is what is used to access all of your account information. Also remember to sign out of your account and close your browser window when you finish surfing the web, so that other people using the same computer won't have access to your information.

CONSENT AND CHANGES TO THE PRIVACY POLICY

Your access and usage of our sites indicates your consent to the collection and use of your information as outlined in this privacy policy. The Company may decide to change this privacy policy from time to time. When we do, we will post the changes on this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.

FOR QUESTIONS AND ADDITIONAL INFORMATION

Feel free to contact us any time with any questions you may have regarding our privacy policy. You can find our contact information under the contact us tab.

Thank you for shopping with bioQuad! Below you’ll find all the details about our shipping process, fees, and policies to ensure you have the best experience possible.

SHIPPING FEES

We offer a flat rate shipping and handling (S&H) fee of $3.99 for orders delivered within the 48 contiguous U.S. states, regardless of the size of your order. Whether you order one box or ten, the S&H fee remains the same. For orders being shipped to non-contiguous U.S. states, such as Alaska and Hawaii, the S&H fee will be calculated based on your location and the size of your order. Please note that the flat rate or calculated S&H fee applies per order delivered to a single address.

SHIPPING TIMEFRAMES

Orders placed by the cutoff time Monday through Friday (excluding major holidays) are typically shipped the same day. Most orders are delivered within 7 to 10 business days, depending on your location. Shipping times to Alaska and Hawaii may vary. Please be aware that some circumstances may result in delayed shipping or delivery, including:

• Payment issues (e.g., credit card processing problems).
• Incorrect shipping addresses.
• Items being out of stock.
• Carrier delays due to severe weather or other unforeseen events.

WEEKEND & HOLIDAY SHIPPING

Currently, we do not ship on weekends or major holidays. Orders placed during these times will be processed on the next business day. Orders placed on weekends should be processed within 48 hours of the first business day following the weekend or holiday.

ORDER CONFIRMATION & TRACKING

Once your order is placed, you will receive an email confirmation. If you do not receive this email within a few minutes, please check your Spam or Junk folder and mark the email as “Not Spam” to ensure you receive future updates. If you do not receive an email in either your Inbox or Spam folder, please contact us at 855-524-6737 or email service@bioquad.com. When your order ships, you will receive a shipping confirmation email with a tracking link to monitor your shipment.

DAMAGED, MISSING, OR LOST ITEMS

We take great care to ensure your order arrives securely. However, if your order arrives damaged, please notify our Customer Service Team within 14 days of delivery by emailing service@bioquad.com. Be sure to include photos of the damaged product for faster assistance. If any items are missing from your shipment, please contact us within 14 days of delivery. For orders that have not arrived, you must report the issue within 21 days from the shipment date.

INTERNATIONAL SHIPPING

At this time, we do not ship internationally. However, we are actively expanding. If you’re interested in having bioQuad products shipped to your country, please email our Customer Service Team at service@bioquad.com and let us know your location. We will notify you once shipping becomes available in your region.

For Representatives: